The Township of Wilmot is committed to continuous organizational improvement where all feedback is dealt with fairly in a respectful, transparent fashion as quickly as possible.
Providing feedback through the Township Twitter account may not get as quick a response as the more direct methods noted here. If you want a response to your feedback or if it is an urgent matter please contact us directly.
A complaint is an expression of dissatisfaction related to the Township program, service, facility, or staff member, where a citizen believes that the Township of Wilmot has not provided a service experience to the customer's satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.
A complaint is distinct from a request for service or reporting a problem. A request made to the Township on behalf of a citizen for a specific service, or to notify the Township of Wilmot that a scheduled service was not provided on time. Examples include:
In order to submit a formal complaint to the Township of Wilmot, you will be asked to provide the following information:
All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act. More information on the Act is available on our website.
You may submit your Complaint Intake Form as an online survey or a fillable PDF form. The online survey will be automatically submitted to the Township. The fillable PDF form can be printed and delivered to the Township by mail or in person. You can also fillout the PDF form and email it to the Township.