Closing
January 21, 2026
Status
Full-time (18+ month contract)
Pay range
$55,523.23 to $67,464.48
Training and development
Paid training opportunities
Work hours
This position offers a schedule of 35 hours per week, Monday to Friday, between 8:30 am and 4:30 pm.
Hybrid work opportunity
No
Work location
Wilmot Recreation Complex
Vacancies
1
General purpose
- To schedule the use of all municipal facilities including ice pads, community centres, meeting rooms, all municipal parks and outdoor playing fields.
- To provide marketing and sales services for the Community Services department.
- To maintain the ActiveNet Facility Scheduling and Hosted On-line Registration System and POS services.
- To maintain the Community Services sections of the Township website including relevant social media posting in conjunction with the Communications department.
Responsibilities
Facility scheduling
- Responds to daily requests for information related to the use of all municipal recreation facilities including ice pads, community centres, meeting rooms, all municipal parks and outdoor playing fields.
- Examines or assesses customer requests and determines appropriate facility for event. Prepares and issues rental permits.
- Explains rules and regulations associated with the use of municipally owned facilities and advises of user of rental policies and fee schedules, requirements of the Municipal Alcohol Risk Management Policy, Fire Code, Noise Bylaw, Special Event Permits, Vendors permits, etc.
- Monitors facility users’ compliance to municipal policies and bylaws. Collects required paperwork and reviews for completeness (signed rental contracts, liquor license, proof of insurance, etc). Follows up with users if documentation or payment is incomplete, incorrect or delinquent. Ensures compliance with the Municipal Alcohol Risk Management Policy and balance owing is paid prior to events.
- Performs accounting processes associated with the collection of fees for facility bookings, and other miscellaneous revenue sources. Prepares daily deposits. Maintains records of revenue collected.
- Prepares and forwards invoices to facility user groups. Follows up on past due accounts, prepares and forwards monthly account statements, monitors payments on accounts, and reconciles accounts monthly.
- Prepares and distributes monthly schedules of facility use to all maintenance staff including contractors. Updates and advises maintenance staff of additional/new bookings on a regular basis.
- Coordinates the provision of required equipment for rentals and special events with facility staff to ensure user needs are met. Converses with facility staff to ensure user needs are met.
- Receives and responds to inquiries, complaints/concerns from the public; notifies appropriate department or outside agency to enable prompt action to complaints.
- Provides backup assistance for cemetery administration.
- Other duties as assigned by the Manager of Community Services.
Marketing, programming and operations
- Responsible for the sale and marketing of and advertising opportunities at the Wilmot Recreation Complex and other municipal facilities. Assists with researching and soliciting sponsorship of department initiatives.
- Contacts businesses to solicit advertisement; oversees the production and installation of advertising material. Prepares invoices; collects revenue and follows-up on delinquent accounts.
- Assists with the maintenance of the ActiveNet database system. Generates a variety of reports as required.
- Responsible for information entered into the ActiveNet Facility Scheduling and Hosted Online Registration System by staff and customers; monitors for accuracy; makes corrections and updates on account information; provides day-to-day “back office” support/service to staff and customers.
- Enters and updates fees and charges for facility bookings, program registration and POS items; sets-up course and merchandise codes, inputs program information in each module for each session as required.
- Compiles and designs promotional tools as required. Assists with the provision of up-to-date information for the department’s web page.
- Administers the WRC rink board advertising program through ad sales, contract execution and renewals. Explores other revenue generating opportunities for the Division.
- Responsible for advertising sales and administration for all parks and recreation facilities.
- Other duties as assigned.
Qualifications
- Minimum 2 years of post-secondary education in business administration, marketing or a related field.
- Minimum of three years’ experience in facility bookings and marketing in a municipal setting.
- Good working knowledge of office practices. Proficiency in Microsoft Office (Word and Excel). Good working knowledge of ActiveNet (computerized scheduling program).
- Smart Serve certification required.
- Must have excellent interpersonal and communication skills; proven sales and marketing skills. Must be able to establish effective working relationships with staff, members of the public, outside agencies, community groups, businesses and potential sponsors. Ability to interact with clients with sensitivity and discretion; confidentiality is expected. Excellent organizational and time management skills.
- Must be detail oriented. Accuracy and attention to detail is essential. Ability to work well under pressure, while prioritizing numerous responsibilities and meet conflicting deadlines.
- Sensitivity to clients required for burial arrangements requiring empathy and confidentiality.
- Must be able to work with minimum supervision.
- Ability to handle confidential information relative to Township operations.
- Valid Class “G” Ontario Driver’s License.
- A clean Criminal Record Check is required upon hire.
Working conditions
- Work is generally performed in an office setting.
- Travel required to off-site locations to meet with potential clients for cemetery sales, advertisements sales and sponsorship.
- Required to lift and move supplies weighing up to 25 lbs.
- Occasionally expected to respond to calls during evening and weekend hours regarding cemetery operations.
- Work is subject to frequent interruptions and unscheduled meetings with clients, relative to cemetery operations and software troubleshooting, etc.
- Sensitive contacts with clients relative to burial arrangements requiring empathy and confidentiality.
- Frequent exposure to difficult contacts.
Why Wilmot?
At the Township of Wilmot, we are proud to offer a rewarding workplace with benefits that go beyond the basics, including:
- Competitive wages
- Paid vacation
- Paid sick days
- Three personal float days each year
- Flexible work arrangements, where possible
- Employee and family assistance program
- Paid training and development opportunities to support ongoing growth
- Access to recreation facilities
How to apply
Qualified applicants are invited to apply online.
We thank all applicants; however, only those selected for an interview will be contacted.
In accordance with Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), personal information is collected under the authority of the Municipal Act and will only be used for candidate selection. Upon request, accommodations will be provided throughout the recruitment, hiring and employment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and the Ontario Human Rights Code.